RAFALE RENT L.L.C. — TERMS AND CONDITIONS

Last Updated: 1 October 2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Rafale Car Rental L.L.C., a limited liability company duly incorporated in the Emirate of Dubai, United Arab Emirates, holding Trade Licence No. 1567586, Commercial Registration No. 2736956, and Tax Registration No. 105209212700001, with its registered address at Office No. 5, I-SH-371, Dubai Industrial City, Saih Shuaib 2, Dubai, United Arab Emirates ("Rafale", "we", "us", or "our").

By accessing, registering on, or using Rafale's website, mobile application, or any service operated by Rafale (the "Platform"), you acknowledge that you have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations of the United Arab Emirates relating to vehicle rental services and vehicle subscriptions.

These Terms form part of, and must be read together with, the Customer Agreement for the “Location” Plan or the “Location avec Option d’Achat” Plan, as applicable, entered into between the Customer and Rafale. In the event of any conflict between these Terms and the applicable signed Agreement, the signed Agreement shall prevail.

Mandatory RTA / TARS Framework — Where a rental transaction is required to be recorded or contracted through TARS or an RTA Unified Rental Contract, these Terms supplement that mandatory contract. Mandatory law and mandatory RTA/TARS terms prevail over inconsistent provisions to the extent required. No undisclosed fee, repair-period charge or accident-related charge prohibited by the mandatory framework may be imposed.

These Terms apply equally to (a) an individual Customer contracting in a personal capacity ("Individual Customer"), and (b) a company or other legal entity contracting through an authorised representative ("Corporate Customer"). Where a provision applies only to one category, this is stated expressly; all other provisions apply to both.

Article I. Definitions

Section I.01 Account

The online profile created by the Customer to access Rafale's services.

Section I.02 Platform

The website, mobile application, or any digital platform operated by Rafale.

Section I.03 Rafale

Rafale Car Rental L.L.C., the Customer's contractual counterparty for the rental services under the applicable Agreement, which may source Vehicles from third-party Vehicle Providers and administer the rental, payments and related services.

Section I.04 Vehicle

The motor vehicle provided to the Customer, including keys, documents, accessories, electronic systems, and GPS devices.

Section I.05 Vehicle Provider

The duly licensed UAE vehicle provider or registered owner that owns or lawfully controls the Vehicle sourced for the applicable Agreement. Its identity may be kept confidential except where disclosure is required by law, an authority, insurance / registration documents, the ownership-transfer process, or is reasonably necessary to perform the Agreement.

Section I.06 Subscription

Any fixed-term vehicle rental agreement offered by Rafale, namely the “Location” plan and the “Location avec Option d’Achat” plan, for the duration stated in the applicable Agreement / Vehicle Schedule.

Section I.07 Subscription Price

The amount applicable to the Customer's agreement, inclusive of VAT unless expressly stated otherwise.

Section I.08 Location Subscription

A fixed-term vehicle rental agreement for the period stated in the applicable Agreement / Vehicle Schedule, with no ownership transfer.

Section I.09 Location avec Option d’Achat Subscription

A fixed-term vehicle rental agreement for the period stated in the applicable Agreement / Vehicle Schedule, under which the Customer may elect, but is never obliged, to exercise a separate Purchase Option at the end of the rental term, subject to Article 5.5 and the applicable Agreement. Payment of Rental Fees does not itself create any ownership right.

Section I.10 Purchase Option

The optional right available under the “Location avec Option d’Achat” plan to request, at the end of the rental term, the direct transfer of the Vehicle from its Vehicle Provider / Registered Owner to the Customer against payment of the separate Purchase Option Price and satisfaction of the stated conditions. A vehicle-specific Purchase Option Price or transfer detail may be marked PENDING at signature where not yet supplied by the relevant third party; the option cannot be exercised until any essential PENDING term has been notified in writing and accepted. Payment of Rental Fees does not itself create any ownership right.

Section I.11 Purchase Option Price

The separate lump-sum amount stated in the applicable Purchase Option Schedule and payable only if the Customer validly exercises the Purchase Option. It is separate from the Rental Fees and is paid directly by the Customer to the Vehicle Provider / Registered Owner in accordance with the vehicle-specific transfer instructions; the Vehicle Provider / Registered Owner issues the sale invoice directly to the Customer.

Section I.12 Security Amount

The amount payable by the Customer as security under the applicable Agreement (“Location” plan or “Location avec Option d’Achat” plan), as further detailed in Article 6.8 below.

Section I.13 Tolls

Salik (Dubai), DARB (Abu Dhabi) or any other electronic road toll system in the United Arab Emirates.

Section I.14 Additional Fees

Any amounts relating to fines, tolls, late payments, damages, repairs, administrative fees, legal fees, or contractual breaches.

Section I.15 Emirates ID

The official United Arab Emirates national identity card.

Section I.16 PDPL

UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection.

Section I.17 PAI

Personal Accident Insurance covering bodily injury, medical expenses, disability, or death of the driver or passengers. PAI is not included unless expressly stated otherwise, and is not offered or arranged by Rafale.

Section I.18 Business Day

Any day other than Saturday, Sunday, or an official public holiday in the Emirate of Dubai on which commercial banks are generally open for business.

Section I.19 Due Date

The date on which each Monthly Rental Fee is due, being the same calendar day of each month as the Vehicle delivery date (or the last day of the month where that day does not exist).

Section I.20 Daily Rental Rate

An amount equal to one-thirtieth (1/30) of the Monthly Rental Fee, used only where the applicable Agreement expressly provides for a daily rate.

Article II.      Eligibility

Section II.01 Individual Customer

An Individual Customer, and any authorised driver, must:

a) be at least twenty-three (23) years old;

b) hold a valid driving licence recognised in the United Arab Emirates, issued for at least one (1) full year at the time the Vehicle is made available (or a home-country/international licence whose issuance date is more than one (1) year old, if the UAE licence is less than one (1) year old);

c) provide a valid Emirates ID;

d) provide accurate, complete, and up-to-date information.

Section II.02 Corporate Customer

A Corporate Customer must:

a) be a company or other legal entity duly licensed and registered in the United Arab Emirates, and provide a valid trade licence;

b) designate an authorised signatory with the power to bind the company, and provide proof of such authority (e.g., a board resolution, power of attorney, or equivalent), together with a copy of the Emirates ID or passport of the authorised signatory and of the manager named on the trade licence;

c) declare each individual who will drive the Vehicle on the Corporate Customer's behalf (each an "Authorised Driver"); every Authorised Driver must independently satisfy the conditions of Article 2.1(a) and (b) above, and provide a copy of a valid Emirates ID or passport and of a valid driving licence;

d) provide accurate, complete, and up-to-date corporate and financial information.

The Corporate Customer remains jointly and severally liable, together with each Authorised Driver, for any breach of these Terms or of the applicable Agreement committed by that Authorised Driver.

Personal Guarantee — The Manager named on the trade licence (or, where the Manager does not sign, the Authorised Signatory) personally and jointly guarantees all amounts due by the Corporate Customer under the applicable Agreement, without any deposit being required, as set out in that Agreement.

Section II.03 Common Conditions

Failure to meet a disclosed driver-eligibility or Vehicle Provider / insurer prequalification condition may invalidate or restrict insurance. The Customer is responsible for resulting uninsured loss to the extent caused by that failure and lawfully recoverable. Any separate administrative or agreed charge must be expressly disclosed in the applicable Agreement / Schedule before the Vehicle is delivered.

Rafale reserves the right to refuse any application, whether from an Individual Customer or a Corporate Customer, without justification.

Section II.04 Vehicle Provider Conditions

Rafale may work with several Vehicle Providers and insurers whose vehicle-specific conditions differ. Material conditions affecting price, insurance excess, driver eligibility, permitted use, mileage, maintenance or return must be disclosed before delivery. A Schedule item may be marked "PENDING" where third-party information is genuinely unavailable at signature; it must then be notified as soon as received and before first use of the Vehicle where material. No undisclosed fee applies, and a material adverse change to a core economic term requires express Customer acceptance or an equivalent vehicle / pre-delivery termination and refund solution.

Article III.        Contract Formation

The applicable Agreement becomes binding when the Customer provides an electronic or written acceptance that clearly identifies the Agreement / Terms being accepted, including a Platform click, electronic signature, or other electronic method capable of evidencing assent. A payment or message constitutes acceptance only where it clearly refers to the relevant contractual terms. Delivery is conditional upon the agreed payment/security requirements, required customer documents, and any applicable Vehicle Provider / insurer authorisation or driver prequalification. Where the rental is subject to TARS or an RTA Unified Rental Contract, that mandatory contract forms part of the transaction and prevails over inconsistent private terms to the extent required by law.

Article IV.        Vehicles and Availability

Photographs, videos and promotional materials are illustrative unless the applicable Agreement identifies a specific model / configuration as guaranteed. Minor non-material differences do not entitle the Customer to compensation. If an ordered Vehicle becomes unavailable, Rafale may offer an equivalent vehicle or interim vehicle on disclosed terms. If Rafale cannot provide the contracted Vehicle or a reasonable equivalent within a materially reasonable period, the Customer may terminate the undelivered order and receive a refund of unused amounts, without prejudice to mandatory rights.

Article V.       Types of Agreements

Section V.01 Location Subscription

The Customer commits to the fixed rental term stated in the applicable Agreement / Vehicle Schedule, with no ownership transfer.

Section V.02 Location avec Option d’Achat Subscription

The Customer commits to the fixed rental term stated in the applicable Agreement / Vehicle Schedule. The separate and optional Purchase Option is governed by Section 5.05 and the applicable Purchase Option Schedule.

Section V.03 Cancellation Before Delivery

Once the applicable Agreement has been accepted, a Customer cancellation before delivery may trigger the agreed cancellation compensation stated in that Agreement (currently four (4) Monthly Rental Fees for the Location plan and seven (7) Monthly Rental Fees for the Location avec Option d’Achat plan), to the extent permitted by applicable law. Any agreed compensation remains subject to the competent court's mandatory power to adjust it and to applicable consumer / RTA rules.

Section V.04 Early Termination After Delivery

Any early termination, material payment default or unilateral withdrawal by the Customer after delivery may trigger the agreed early-termination compensation stated in the applicable Agreement (currently fifty percent (50%) of the Rental Fees that would otherwise fall due for the unexpired fixed term after any required notice period), to the extent permitted by applicable law. The competent court retains any mandatory power to adjust agreed compensation.

Section V.05 Purchase Option (Location avec Option d’Achat Plan)

The Location avec Option d’Achat plan remains a rental agreement throughout the fixed term. Rental Fees do not purchase the Vehicle and payment of Rental Fees does not itself create any ownership right. The Customer remains free to exercise or not exercise the Purchase Option at the end of the term.

The Purchase Option remains subject to the vehicle-specific transfer terms applicable to the Vehicle and to the cooperation of the Vehicle Provider / Registered Owner. A Purchase Option Price, transfer reference or other vehicle-specific detail may be marked PENDING at signature where it has not yet been supplied by the relevant third party. Where an essential transfer term is PENDING, the Purchase Option may not be exercised until that term has been notified in writing to the Customer and accepted; the rental relationship remains fully effective in the meantime.

To exercise the Purchase Option, the Customer must give the notice required by the applicable Agreement and satisfy the stated transfer conditions. The separate Purchase Option Price is paid directly by the Customer to the Vehicle Provider / Registered Owner, in cleared funds, in accordance with the vehicle-specific transfer instructions. Failure to exercise the option requires return of the Vehicle at the end of the rental term.

Upon valid exercise, title and registration transfer directly from the Registered Owner to the Customer. Rafale does not acquire title and does not resell the Vehicle; it coordinates the transfer process. The Registered Owner may be disclosed where required by law, registration, insurance or the transfer process.

If, after valid exercise and satisfaction of the Customer's obligations, the Vehicle Provider / Registered Owner fails or is legally unable to complete the direct sale or transfer for a reason not attributable to the Customer, Rafale shall use reasonable efforts to coordinate with the Vehicle Provider / Registered Owner so that any Purchase Option Price paid directly to it for the failed transfer is refunded. Any separate amount actually received by Rafale solely for the failed transfer shall be refunded by Rafale, subject to lawful and documented amounts then due. Rental Fees already paid remain consideration for use of the Vehicle. Mandatory consumer and RTA rights remain unaffected.

Section V.06 Mileage Allowance

The included mileage, calculation method and excess-kilometre rate are those stated in the applicable Vehicle Schedule. No excess-mileage rate not disclosed in the signed Schedule may be charged.

Article VI.          Payments and Security Amounts

6.1 All payments shall be made in UAE Dirhams (AED), inclusive of VAT unless expressly stated otherwise. Rental Fees are due in advance on each Due Date. No credit period applies unless expressly stated. Any amount not successfully paid on its due date is overdue from that date.

6.2 The Customer authorises Rafale to perform Direct Debits for Rental Fees and for justified ancillary amounts that are expressly disclosed and contractually due. Any technical mandate limit does not itself create liability for an undisclosed amount; Rafale shall provide reasonable supporting detail for ancillary charges on request. The Purchase Option Price is not subject to Rafale Direct Debit and, where the Purchase Option is exercised, is paid directly to the Vehicle Provider / Registered Owner under the vehicle-specific transfer instructions.

6.3 Rafale collects Rental Fees and service charges in its own contractual capacity and may collect specified third-party ancillary amounts as disclosed agent or coordinator. Rafale does not collect the Purchase Option Price and does not act as seller of the Vehicle; any exercised Purchase Option is completed directly between the Vehicle Provider / Registered Owner and the Customer.

6.4 Payments shall be made exclusively through Direct Debit using the payment method approved by the Customer upon execution or activation of the agreement, save for the Security Amount, which is payable by bank transfer or any other method approved by Rafale. No Vehicle shall be delivered unless the Direct Debit mandates have been duly authorised, the first payment has been successfully processed, and the Security Amount has been successfully received.

6.5 A disclosed late-payment charge of AED 100 per calendar day may apply to overdue amounts to the extent permitted by applicable law. Any agreed compensation remains subject to mandatory judicial adjustment and shall not duplicate the same loss or cost.

6.6 After three (3) rejected or failed debits, whether consecutive or not, or in the event of payment default persisting beyond four (4) days: Rafale may immediately immobilise or repossess the Vehicle; the agreement may be suspended or terminated without notice; late payment charges shall continue to accrue; Rafale may initiate legal or recovery proceedings.

6.7 The Security Amount is the amount stated in the applicable Agreement / Vehicle Schedule. It is held as security and may be applied only to amounts that are due, documented and lawfully recoverable. Its balance shall be refunded within the timeframe required by the applicable RTA Unified Rental Contract or mandatory law and, where no shorter mandatory period applies, within sixty (60) days after final return / transfer and reconciliation of outstanding charges.

6.8 Toll and Parking Administrative Fees - For all toll charges (Salik, DARB or any other UAE toll system) and parking fees, Rafale shall apply administrative fees equal to twelve percent (12%), excluding VAT, of the total charges billed to the Customer. These administrative fees are automatically added to the amount due and are non-refundable.

6.9 Recovery and Legal Costs - The Customer is responsible for reasonable and documented recovery, court, towing, storage and other third-party enforcement costs to the extent caused by the Customer's default and recoverable under applicable law. Legal fees are recoverable only to the extent awarded or otherwise lawfully recoverable.

Article VII.        Customer Responsibilities

The Customer must: (a) operate the Vehicle lawfully and safely; (b) ensure that only the Customer (if an Individual Customer) and declared Authorised Drivers (if a Corporate Customer) use the Vehicle, any additional driver requiring Rafale's prior written approval; (c) immediately report any accident, theft, or damage; (d) return the Vehicle in accordance with Article 7bis; (e) comply with any specific condition of the Vehicle Provider notified under Article 2.4; and (f) obtain Rafale's prior written approval before installing any tinting, branding, or sticker on the Vehicle, all related costs, permits (including any municipality or food permit), removal costs, and fines being borne exclusively by the Customer.

Article VIII.        Return of the Vehicle

At the end of the Subscription Period, or upon early termination, the Customer shall return the Vehicle at the agreed location with all keys, documents and accessories, unless a Purchase Option transfer is validly in progress. Return condition is documented through the Check-Out / Check-In record and dated photographs. Documented damage and disclosed cleaning charges may be charged to the extent permitted by law. Any disclosed late-return / holdover charge applies only after the agreed return deadline and remains subject to mandatory law. Fines, tolls and parking charges incurred before effective return remain payable.

Article IX.        Usage Restrictions

The Customer shall not: (a) drive outside the United Arab Emirates; (b) drive on desert, sand, beach, or unpaved roads; (c) participate in racing, drifting, or track activities; (d) smoke inside the Vehicle; (e) vape inside the Vehicle; (f) transport pets; (g) use the Vehicle for deliveries or unauthorised commercial activities; (h) drive under the influence of alcohol or drugs; (i) tamper with GPS systems, electronic systems, or mileage; (j) sub-lease, sell, assign, or otherwise dispose of the Vehicle to any third party; (k) use the Vehicle for towing or for any purpose other than that for which it is designed.

Any violation may result in immediate termination of the agreement and repossession of the Vehicle, without prejudice to the Schedule of Penalties set out in Article XIII.

Article X.     Maintenance and Servicing

Scheduled maintenance is performed by or through the Vehicle Provider at authorised service centres at the interval stated in the applicable Vehicle Schedule or required by the manufacturer / provider. The Customer shall present the Vehicle when reasonably requested. A Replacement Vehicle may be provided under the Replacement Vehicle Addendum. A holdover charge may apply only if a Replacement Vehicle is not returned within the stated forty-eight (48) hour return period after written recall; no rental or loss-of-use charge is imposed merely because the Original Vehicle is undergoing accident repair or maintenance where prohibited by the mandatory RTA/TARS contract.

Article XI.       Accidents, Damage, and Theft

In case of accident, damage or theft, the Customer must notify Rafale promptly, obtain the required police / repair documents and comply with the disclosed insurer / Vehicle Provider procedure. The Customer is responsible for the applicable disclosed insurance excess/deductible and documented uninsured loss only to the extent such non-coverage results from the Customer's breach, prohibited use, negligence or other act or omission for which the Customer is legally responsible. No rental, loss-of-use, repair-period or accident-related charge prohibited by the mandatory RTA Unified Rental Contract or applicable law may be imposed.

Article XII.        Insurance

Vehicles are insured under the motor policy arranged by or for the Vehicle Provider / Registered Owner. Rafale is not the insurer. The applicable excess/deductible and material exclusions are those stated in the Vehicle Schedule or disclosed before delivery. An item may be marked PENDING at signature only where the relevant third party has not yet supplied it; Section 2.4 applies. PAI is not included unless expressly stated.

The Customer must comply with the actual exclusions and conditions of the applicable motor policy and Vehicle Provider, as disclosed before delivery. Any illustrative list in these Terms does not expand the insurer's exclusions or create a charge not stated in the applicable policy / Agreement.

PAI is not included unless expressly stated otherwise, and is not offered or arranged by Rafale. The Customer is solely responsible for obtaining personal accident or medical insurance, should the Customer wish to have such coverage.

Article XIII.         Fines, Tolls, Parking, and Administrative Charges

The Customer is responsible for all traffic fines, black points, tolls (Salik, DARB or any other UAE toll system), parking fees, violations, government fees, and recovery-related costs, including any additional fee introduced by the Traffic Department or other competent authority, and the cost of any vehicle tracking device.

Rafale may settle fines, tolls, parking and authority charges and recharge the actual amount paid together with only the administrative fee expressly disclosed in the applicable Agreement / Schedule and permitted by the mandatory RTA/TARS framework. No undisclosed toll, fine, parking or processing surcharge may be imposed.

The Customer shall reimburse documented third-party amounts actually charged to Rafale by a Vehicle Provider, insurer or authority only to the extent they arise from the Customer's use, possession, breach, act or omission and are lawfully recoverable. Any Rafale processing fee must be expressly disclosed before it is incurred. A Vehicle Provider charge does not automatically override a lower or different amount expressly agreed with the Customer.

Article XIV.          Schedule of Penalties

Violation

Disclosed Charge / Agreed Compensation (subject to applicable law)

Desert / off-road driving

Documented uninsured damage + any agreed charge stated in Agreement / Schedule

Racing / drifting / track use

Documented uninsured damage + any agreed charge stated in Agreement / Schedule

Dangerous misuse

Documented damage / recovery cost + any agreed charge stated in Agreement / Schedule

Vaping inside Vehicle

AED 1,000 if expressly stated in applicable Agreement / Schedule

Pets inside Vehicle

AED 1,000 if expressly stated in applicable Agreement / Schedule

Smoking inside Vehicle

Documented cleaning cost; minimum AED 300 if disclosed, plus documented odour treatment

Late return

AED 2,000 per day of unauthorised holdover if disclosed, subject to mandatory law

Vehicle returned excessively dirty

AED 300 if disclosed and reasonably required

Lost key

Actual documented replacement cost

Lost EV charging card

Actual documented replacement cost

Missing fuel

Actual fuel shortfall plus any expressly disclosed refuelling/service fee

Driver eligibility violation

Resulting uninsured loss + any expressly disclosed lawful administrative charge

Black points not settled within 60 days

Actual authority / administrative consequences and any disclosed lawful processing charge

Contractual non-payment

Late-payment charge and documented recovery costs under the applicable Agreement

Excess mileage

Rate stated in applicable Vehicle Schedule

Cancellation before delivery

4 Monthly Rental Fees (Location) / 7 Monthly Rental Fees (Location avec Option d’Achat), subject to mandatory judicial adjustment and applicable consumer / RTA rules

Early termination after delivery (incl. payment default)

50% of the Rental Fees remaining for the unexpired fixed term (after any required notice period), as stated in the applicable Agreement, subject to mandatory judicial adjustment and applicable consumer / RTA rules

All amounts are subject to applicable VAT.

Article XV.        Personal Data, GPS, and Financial Assessment

Rafale processes personal data in accordance with the PDPL, its Privacy Policy and applicable law. Vehicles may use GPS, telematics or security / immobilisation technology for disclosed purposes including performance of the Agreement, safety, fraud prevention, asset protection, mileage, compliance and recovery. Data may be shared with Vehicle Providers, insurers, payment providers, debt-collection agencies, assignees of Rafale's receivables and authorities where reasonably necessary or legally required. Consent is obtained separately where required by law.

Article XVI.           Image Rights

Vehicle-only photographs that do not identify the Customer may be used for operational or marketing purposes. Rafale shall not use identifiable images, voice, name or other personal data of the Customer for marketing without a separate valid opt-in consent where required by the PDPL.

Article XVII. Vehicle Immobilisation and Repossession

Where legally and technically permitted, Rafale or the Vehicle Provider may immobilise a Vehicle only while stationary, or recover it, in case of material payment default, unlawful / unsafe use, fraud, unauthorised removal or tampering with security / telematics systems. Prior notice shall be given where reasonably practicable, except where immediate action is reasonably necessary for safety, fraud prevention, asset protection or an authority request. Amounts continue to accrue only to the extent permitted by the applicable Agreement, mandatory law and the RTA/TARS contract.

Article XVIII. Termination

Rafale may immediately terminate any agreement in case of non-payment, fraud, misuse, contractual breach, or violation of applicable laws. The Customer must immediately return the Vehicle. If the Vehicle is not returned within twenty-four (24) hours, Rafale or the Vehicle Provider may recover it wherever it is located, report it to the police as not returned, initiate civil or criminal proceedings, and charge recovery, towing, and storage fees.

Article XIX.          Liability and Indemnity

Rafale is the Customer's contractual counterparty for the rental services but is not the owner or Registered Owner of the Vehicle and is not the motor insurer of the Vehicle. Under the Purchase Option Plan, Rafale is not the seller: title transfers directly from the Registered Owner to the Customer. To the maximum extent permitted by law, Rafale is not liable for indirect business loss that was not reasonably foreseeable. No limitation excludes mandatory consumer rights or liability that cannot lawfully be excluded.

The Customer expressly acknowledges that Rafale is not the owner of the Vehicle and acts as the rental service operator and coordinator between the Customer and the Vehicle Provider / Registered Owner. Any claim relating to the ownership or title of the Vehicle, manufacturing defects or insurance cover shall be directed to the Vehicle Provider / Registered Owner, the manufacturer or the insurer, as applicable, save where Rafale's own liability arises under the applicable Agreement or mandatory law.

The Customer shall indemnify and reimburse Rafale for documented third-party claims, losses, damages and costs to the extent directly caused by the Customer’s or an Authorised Driver’s unlawful use of the Vehicle, negligence, breach of the applicable Agreement or these Terms, or damage to third-party property, and only to the extent lawfully recoverable. This obligation does not apply to loss caused by Rafale’s own fraud, wilful misconduct or gross fault, or to any liability that cannot lawfully be shifted to the Customer.

Article XX.         Confidentiality of the Vehicle Provider

Rafale may keep the Vehicle Provider's commercial identity confidential except where disclosure is required by law, an authority, registration / insurance documentation, the ownership-transfer process, or is reasonably necessary to perform the applicable Agreement. The Customer shall not circumvent Rafale by soliciting a Vehicle Provider first introduced through Rafale for a direct transaction concerning the Vehicle or a substitute vehicle during the rental term and for twelve (12) months thereafter, to the extent permitted by law.

In particular, the Customer is prohibited from renting, leasing, purchasing or otherwise using the same Vehicle directly or indirectly from the Vehicle Provider / Registered Owner without Rafale during the rental term (other than through a valid Purchase Option coordinated by Rafale). Any breach entitles Rafale to the agreed compensation stated in the applicable Agreement.

Article XXI.         Force Majeure

Rafale shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, government actions, system failures, conflicts, legal restrictions, or banking or network interruptions.

Article XXII. Miscellaneous

22.1 Non-Waiver — The failure of either Party to enforce any provision of these Terms or of the applicable Agreement shall not be construed as a waiver of that Party's right to enforce such provision, or any other provision, at a later date.

22.2 Severability — If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

22.3 Entire Agreement — These Terms, together with the applicable signed Agreement, the Privacy Policy, and the Cookies Notice, constitute the entire agreement between the Parties regarding their subject matter, and supersede all prior negotiations, understandings, or agreements, whether written or oral.

22.4 Language — These Terms are drafted in English. As between the Parties, the English text is the contractual reference to the extent permitted by law. Any mandatory Arabic text, official RTA/TARS form or court-certified translation prevails to the extent required by applicable law or authority procedure.

22.5 Assignment — Rafale may assign, transfer, or subcontract its rights and obligations under these Terms or the applicable Agreement, in whole or in part, to any affiliate, successor, or third party (including for debt factoring or recovery purposes), without the Customer's prior consent. The Customer may not assign or transfer its rights or obligations under these Terms without Rafale's prior written consent.

Article XXIII. Notices

Notices under these Terms or the applicable Agreement must be sent by email to the addresses on record in the Electronic Acceptance Record, and shall be deemed received on the date of transmission if sent on a Business Day, or otherwise on the next Business Day.

Article XXIV. Governing Law and Jurisdiction

These Terms and the applicable Agreement are governed by the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai and by applicable Dubai regulations, including mandatory RTA/TARS requirements and consumer-protection rules where applicable. The Dubai Courts have jurisdiction, subject to any mandatory jurisdictional rule.

Article XXV.           Electronic Signature and Acceptance

Electronic acceptance is governed by UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. A click on “I Agree”, electronic signature or other electronic act is binding where it clearly identifies the relevant Terms / Agreement and evidences the Customer's assent. Where the Customer is a Corporate Customer, the accepting individual warrants that they are authorised to bind it.

Article XXVI. Amendments

Rafale may update these Terms prospectively. A material amendment affecting an existing signed Agreement does not bind the Customer merely by website publication or continued use and requires any notice / acceptance required by applicable law and the Agreement. Non-material operational or legal-compliance updates may take effect as permitted by law.

Article XXVII. Contact Information

Rafale Car Rental L.L.C.

Office No. 5, I-SH-371, Dubai Industrial City, Saih Shuaib 2, Dubai, United Arab Emirates

Phone: +971 58 575 9320

Email: help@rafale-rent.com

Website: rafale-rent.com 

By using Rafale's services or clicking "I Agree", the Customer acknowledges having read, understood, and accepted these Terms and Conditions.