FAQ
Frequently Asked Questions
What is the difference between Rafale Experience and a standard car rental?
Rafale offers straightforward long-term rental solutions designed to give you access to vehicles. With an initial down payment and standard banking documentation, enjoy a clear and structured process to get on the road. A transparent approach that gives you flexibility and full control over your budget.
What are the eligibility requirements to subscribe?
How can I book a Rafale vehicle?
Is a deposit required?
Can I modify or cancel my reservation?
What documents are required?
Can I book from abroad?
Can I rent a vehicle for just one day?
What payment methods are accepted?
Can I pay in installments?
Are all costs included in the price?
How can I dispute an invoice?
What happens if my payment fails?
When will I receive my invoice?
Can I receive an invoice in my company’s name?
Is VAT included in the price?
Can I receive an invoice covering multiple subscriptions?
What happens in the case of a double payment?
Am I insured in the event of an accident?
Does the insurance cover both the driver and the passenger?
What happens in the event of minor damage (scratch, tire, etc.)?
What happens in case of a breakdown?
What if I damage the vehicle?
Can I keep the same vehicle at the end of my contract?
Who handles vehicle maintenance?
What should I do in case of a breakdown?
What happens if I return the vehicle dirty or damaged?
Are there any usage restrictions?
Can I sublet or lend the vehicle?
What happens if I receive a fine?
Can I take the vehicle outside the country?
How many kilometers are included per month?
What happens if I exceed the mileage allowance?
How does delivery work?
Where should I return the vehicle?
What happens if I’m not available during delivery?
When is the deposit released?
How can I renew or extend my contract?
Can I change my plan or vehicle category?
What are the refund timelines in case of cancellation?
How can I contact customer support?
Is there a Rafale mobile app?